Shipping policy

We ship all Jane Foodie orders using methods designed to ensure your food arrives frozen and in great condition.

For now, we ship orders once a week, every Wednesday. Orders placed by Tuesday at 12:00 noon (Eastern) ship that Wednesday. Orders placed after Tuesday noon ship the following Wednesday. Packages arrive in 1–2 days, depending on where you are in the country.

Because our food is frozen and perishable, we recommend choosing a delivery address where someone will be available to receive the package, especially in warm climates or during hot weather. This helps prevent packages from sitting outside and ensures the best possible experience when your order arrives.

It is normal for frozen food to soften or partially thaw during transit. Our meals are packaged to stay safe and high quality during shipping. As long as items are cool to the touch when they arrive, they can be safely refrozen or refrigerated and enjoyed later.

Customers are responsible for providing accurate shipping addresses and ensuring someone can receive the delivery. Once delivered, please bring your package inside promptly and place items in the freezer.