Questions? Comments?
We keep things simple here at Jane Foodie — just honest meals made from scratch, frozen for your convenience, and ready when you are. Below are the answers to the most common questions we get:
About Our Food
Are your meals made in a certified kitchen?
Yes! Everything is made in a commercial kitchen that follows strict food safety standards. We’re committed to clean ingredients and responsible food handling.
Is the food already cook?
Yes, all of our foods are precooked or parbaked, so all they need is a quick reheat.
Are Your Meals Allergen Free?
We list major allergens on each product page. However, our kitchen does handle dairy, wheat, eggs, soy & tree nuts. If you have a serious allergy, please consult with us before ordering.
Whats the difference between flash frozen and regular ole frozen?
We make our foods fresh with all natural, high quality ingredients, and immediately flash freeze them. This means we drop the temperature of the food to -40ºF in minutes, which keeps ice crystals from forming- the main culprit for why food degrades in your freezer when frozen regularly. By flash freezing, our food stay fresh in your freezer for 2 years and retains the same nutrient density, flavor and texture as the moment it was freshly made.
Are all food items individual serving size?
All of dishes are packaged in very generous single serving, double servings, some having 4 serving per package. Check labels located on each product page. For multiple servings take out what you want when you want it and leave the rest in the freezer. We also offer some dishes in bulk packaging for events, large families, or celebratory gatherings.
Do I need to thaw food before heating?
Nope! Every dish is designed to gostraight from the freezer to the oven, air fryer, toaster (or microwave). That’s part of what makes Jane Foodie so easy and waste-free.
How do I reheat your food?
Each label has clear instructions. You do not need a traditional kitchen. Many can be heated in slow cooker, microwave, air fryer, toaster and even the bbq! Just heat and eat — no prep needed.
About Our Shipping Process
Is it normal to have some thawing?
Thawing will occur especially during warmer months but food should stay and be cold upon arrival. Feeze immediately upon arrival.
Upon arrival do i put my food in the freezer?
Yes, as soon as you food arrives place all items in the freezer until you are ready to eat.
How do you ship, overnight, 2 day air, ground?
We ship 2 day air or ground for frozen and refrigerated items and that depends on your proximity to New York. Orders need to arrive within 48 hrs to assure freshness. If you want overnight shipping please choose that option. Our shelf stable products such s granola and cookies can ship ground.
Where do you ship to?
We currently ship within the continental U.S. using wool insulated bxes to keep your meals cold for up to 48 hours. Local pickup options may be available soon — stay tuned!
Do you use Dry Ice?
We ship out all frozen food orders using dry ice. Shelf stable items like granola and cookies ship dry.
What should I do with dry ice, if some is left upon arrival?
The dry ice in your package will dissipate on it's own, but be sure to handle it with caution! We suggest just leaving it in your sink. Dry ice is carbon dioxide, and can cause extreme burns to bare skin. Do not touch dry ice with your bare hands, and allow it to dissipate in a well ventilated area. Be sure to keep out of reach of children.
Where's my order?
You will receive an email with your package tracking number when your order ships. We ship frozen perishable products Monday-Wednesday to avoid any weekend delays at the carrier. All frozen orders ship no slower than 2-day air. If it has been more than 48 hours since you received a confirmation email with your tracking number and your order has not yet shown up, please reach out to us at info@janefoodie.com.
If my order arrives late or damaged?
If your order arrives damaged or late and has arrived warm, please immediately document the damage by taking photos, and reach out to us at info@janefoodie.com. We will determine if your order can be replaced or refunded.
Other FAQ'S
Can I Add A Gift Message?
Yes! Enter the gift message in the "order note" section in your shopping cart. Our team will include a card with your message in your order.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Shop Pay. You can also use Apple Pay or Google Pay at checkout.
Can I make changes or cancel my order?
Yes, cancellations and changes will be accepted within 12 hours after the order is placed. If your order has already shipped, we will not be able to accept cancellations or changes.
Can I make a return?
Perishable food products cannot be returned.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@janefoodie.com
Other inquiries? Let's chat.
Please email us at info@janefoodie.com